- Support
- FAQ
FAQs
- What can I do if cannot Find the Host Network When Setting up Mercusys Range Extender?
- What can I do if my Mercusys Range Extender is unable to detect 5GHz wireless network of my main router?
- Troubleshooting guide of no internet access with Mercusys Wireless 4G LTE Router working as 3G/4G Router Mode
- What should I do if I cannot install the driver of Mercusys Network Adapter in Windows computer?
- What should I do if the Mercusys network adapter is not working properly in my computer?
- How to Use the Ping Command
- Why cannot the adapter detect the 5G Wi-Fi of my router?
- How to check driver version of Mercusys adapters and system information of your computer
- How to troubleshoot if your computer goes to a blue screen when installing Mercusys wireless adapter
- How to find dump file to analyze BSOD problem caused by installing driver
- How to get into Windows safe mode
- What should I do if internet connection is slow when the device is connected to Mercusys Powerline Adapters?
- What should I do if connection is not stable when the device is connected to Mercusys Powerline Adapter?
- What can I do if I can't have Internet connection after connected to powerline adapter？
- The internet connection is unstable or suddenly stops working when connected to the Halo network
- Troubleshooting: Slow Internet Speed with Halo Devices
- Why is my satellite Halo unit not getting the same speed as the main Halo?
- How to setup Parental Control on Halo App
- How to change the owner account on Halo App
- Frequently Asked Questions for PoE Auto Recovery
- How to place your Mercusys wireless router for optimal reception and performance
- What should I do if my internet connection is slow?
- Troubleshooting: Unstable connection on the Mercusys router
- How to Change the DNS servers on the Mercusys wireless router
- How to check the associated/link speed on a client
- Why do my clients fail to connect to the Halo Wi-Fi when Fast Roaming is enabled?
- What can I do if I forget my password of Halo account?
- How many Halo H series units can I add to my Halo H series mesh network?
- Can I use Halo with my existing router?
- How to find the firmware version on a MERCUSYS device
- Fail to setup the Satellite Halo of MERCUSYS Whole Home Mesh Wi-Fi Router
- Fail to setup the main Halo of MERCUSYS Whole Home Mesh Wi-Fi Router
- How to Configure MAC Clone on MERCUSYS Whole Home Mesh Wi-Fi Router if it fails to connect to the internet?
- How do I delete my Mercusys account?
- How to update the firmware for a Halo device
- What if I fail to log into my MERCUSYS product on MERCUSYS App?
- How to setup Parental Controls on MERCUSYS Wireless Router using the MERCUSYS app
- How to setup MERCUSYS Wi-Fi Router on the MERCUSYS App
- How to change wireless settings of a Wi-Fi router on MERCUSYS app
- How to change device name on the MERCUSYS app
- How do I block devices on MERCUSYS Router through the MERCUSYS app
- How to upgrade a MERCUSYS device to the latest firmware
- How to find the Model number, Serial number and Hardware version on a MERCYSYS device.
- How to update the firmware using Mercusys Powerline Utility?
- How to update the firmware of Powerline Adapters via web-based management interface?
- Frequently Asked Questions for Mesh
- Cannot detect the wireless signal of Wi-Fi6/Wi-Fi6E/Wi-Fi7 Mercusys products(Router/Range Extender/Halo Mesh WiFi)
- What should I do if only one specific device cannot work with Mercusys router?
- What should I do if internet connection is not stable when the device is connected to Mercusys router?
- Changing Channel and Channel Width on a Mercusys Wi-Fi router
- What should I do if my SSID disappeared of Mercusys router?
- What should I do if I cannot access the internet through Mercusys Wi-Fi router?
- What should I do if internet speed is slow when the device is connected to the Mercusys router?
- What should I do if I cannot access the internet with Mercusys ADSL modem router even though the configuration is finished?
- What can I do if the ADSL LED indicator is not on constantly on my MERCUSYS ADSL modem router?
- What can I do if I have a slow speed when connected to the MERCUSYS Whole Home Mesh Wi-Fi Network?
- What can I do if the internet connection is unstable when connected to the MERCUSYS Whole Home Mesh Wi-Fi Network?
- What should I do if my device keeps disconnecting from the internet when it’s connected to Mercusys Range Extender?
- What should I do if Internet or download speed is slow when the device is connected to the Mercusys Range Extender?
- What should I do if I cannot login to the Mercusys Range Extender's web management page?
- How to find IP address of your computer (Windows XP, Vista, 7, 8, 10,Mac)?
- How to upgrade the firmware of the Mercusys Range Extender?
- What if you Fail to Configure Mercusys Range Extender?
- How to confirm whether my Mercusys range extender is successfully configured and in the best location?
- How to set up the Mercusys Range Extender?
- How to login to the web management page of the Mercusys Range Extender?
- What can I do if the speed is slow when the PC is connected to the MERCUSYS SOHO switch?
- What can I do if my PC is not working when it’s connected to the MERCUSYS SOHO Switch by cable?
- What can I do if the Ethernet LED indicators on MERCUSYS SOHO Switch are off?
- How to set up the Mercusys ADSL modem router to connect to the internet
- How to change the wireless settings of the Mercusys ADSL modem router
- How to log in to the web management page of the Mercusys ADSL modem router
- How to Manually Install Adapters on Windows 10?
- How to Manually Install Adapters on Windows 7
- How to check whether I have installed the driver for my adapter successfully or not
- How to Manually Install Adapters on Windows 8
- How to configure Parental Control on the MERCUSYS Whole Home Mesh Wi-Fi router?
- How to build a Mesh Network with MERCUSYS Whole Home Mesh Wi-Fi router?
- How do I open ports on the MERCUSYS Whole Home Mesh Wi-Fi router?
- How to log into the web-based interface of the MERCUSYS Whole Home Mesh Wi-Fi router?
- Frequently Asked Questions for Mesh
- How to configure IP & MAC binding on the MERCUSYS Wireless AC Router?
- How to configure Parental Control on the MERCUSYS Wireless AC Router?
- How to configure Access Control on the MERCUSYS Wireless AC Router?
- How to configure WDS Bridging on the MERCUSYS Wireless AC Router?
- How do I open ports on the MERCUSYS Wireless AC Router?
- How to find or change the wireless network name and password on the MERCUSYS Wireless AC Router?
- How to log into the web-based interface of the MERCUSYS Wireless AC/AX Router?
- Why port forwarding feature is not working on my router?
- How to configure Access Control on the MERCUSYS Wireless N Router?
- How to configure Parental Control on the MERCUSYS Wi-Fi Router
- How to configure the MERCUSYS Wireless Router as a wireless Access Point?
- How to configure WDS function on the MERCUSYS Wireless N Router?
- How do I open ports on the MERCUSYS Wireless N Router?
- How to find or change the wireless password on the MERCUSYS Wireless N Router?
- Why can't I log in to the web management utility of the MERCUSYS device?
- What can I do if I forgot the login password of the MERCUSYS Wireless Router?
- How to log into the web-based interface of the MERCUSYS Wireless N Router?
- How to configure Wireless MAC address filter on the MERCUSYS Wireless N Router (for MW155R)?
- How to configure WDS function on the MERCUSYS Wireless N Router (for MW155R)?
- How to Configure the MERCUSYS Wireless N Router as a wireless Access Point (for MW155R)?
- How to configure Parental Control on the MERCUSYS Wireless N Router (for MW155R)?
- How to configure Access Control on the MERCUSYS Wireless N Router (for MW155R)?
- How do I open ports on the MERCUSYS Wireless N Router (for MW155R)?
- How to find or change the wireless password on the MERCUSYS Wireless N Router (for MW155R)?
- What can I do if I forgot the login password of the MERCUSYS Wireless N Router (for MW155R)?
- How to log into the web-based interface of the MERCUSYS Wireless N Router? (for MW155R)