Warranty

Warranty & RMA Policy

Mercusys does not provide international warranty service.  Your Mercusys product is only covered by the warranty policy of the country where the product was originally purchased.  If you need to ship your product back to the country where you originally purchased the product for warranty services, you will need to pay for both ways of the shipping fees.”

Dear Customers,

Thank you very much for purchasing your Mercusys product. In order to protect your rights and interests, please carefully read the following Warranty Policy.

 

Limited Warranty

We provide a limited warranty for all Mercusys products purchased in India. The warranty covers the main device, antenna and external power supply failures due to defects in material or workmanship. Packaging, various cables, software products, technical data and other accessories are not covered by the warranty. The maximum liability of Mercusys is equal to or no higher than the product's purchased price. Mercusys does not provide a refund under any condition.

Warranty Period

Product Type

Warranty Period

Whole-Home Wi-Fi

3 – Year Warranty

Routers

3 – Year Warranty

Range Extenders

3 – Year Warranty

Adapters

3 – Year Warranty

SOHO Switches

1 – Year Warranty

 

*For Product more than 6 months purchase, we may provide refurbished replacement

**No one is authorised to sell the refurbished products, Also if you purchase refurbished product then warranty will be void

***DOA may not have the same time frame in different retailers, but as long as the product is within the warranty period, we will provide the warranty service.

 

Replacement Procedure (for Customers)

If you find that your product is defective within the warranty period, please follow the steps below.

Contact us via toll free number or email.

Contact the shop where you purchased your device.

 

Please Note:

  • We may reject your request if the device is working fine, or it’s no longer covered under the warranty policy.
  • Package items including device, antenna, power supply are required to return to us.
  • If purchase receipt cannot be provided, the purchase date and warranty period shall be calculated 3-months from the product's manufacturing date. The first three digits of the Serial Number (SN) represent the manufacturing date (year and month). For example: "121" represents the year of 2012 (12) and month of January (1). "12A" represents the year of 2012 (12) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the corresponding month.
  • Customers who apply for replacement are responsible for the one-way shipping fee and sending their defective product to our Customer Service Center.
  • We are not responsible for damage that occurs during shipment.
  • Warranty will be treated null & void in case of Serial Number of the product is removed, mutilated or tampered with.
  • Warranty will be treated null & Void if product is physically damaged, broken, wet, burnt.

 

Appendix:

Warranty service stated above is only valid for products sold in India. Any other additional warranty service agreed upon during purchase shall only be effective based on the contract signed by us.

We shall not be held liable for any warranty service provided by the distributor beyond this warranty policy. Please obtain documents during purchase in order to ensure that it is honored by the distributor.

Any direct or indirect damage that prohibits the product from functioning normally, we shall only be liable for the duties stipulated by the state law.

We shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.

Remarks: Mercusys reserves all rights including interpretation and modification to this warranty policy.